If you need help with an Eminent product we recommend you to take a look at the frequently asked questions. Here you will probably find the desired answer. Otherwise you can contact us by email or phone.

    Frequently asked questions
    08-05-2018 - (ID: 11696)

    My Windows network share in Kodi is not accessible anymore.
Frequently asked questions
Question by E-mail
    Contact form

    What can I do on this page?

    Either of the options below will enable you to contact us. Please ensure that you select the option most fitting your question, the more accurate your choice the better and faster we can help.


    What option should I choose?

    Choose 'Product related question' when your question about an Eminent product. Choose 'General question' for all other questions.

    What can I do on this page?

    You can use the form below to send us an E-mail for technical questions concerning Eminent products.

    How does it work?

    Select your product from the drop-down box, add the required information and click the "Send" button

    NOTE: Please be as accurate as possible when describing the problem; tell us what you've tested, how you have tested it, the results of your tests and what other equipment is involved (including brand/make/model.

    We will try our best to provide you with a suitable answer within 2 working days.

    •    Product related question
    •    General question
    • Min. 3 characters
      At least 5 characters

    * Required Fields

    • Min. 3 characters
      At least 5 characters

    • Allowed file types: gif,jpg,jpeg,png,doc,docx,zip,rar,tar/gz,pdf,odf,txt , Max. 1025Kb

    * Required Fields

    The frequently asked questions below could help you solve your problem.
Helpdesk (phone)
    Helpdesk (phone)
    Country (language) Phone number Rate*
    Netherlands (Dutch) +31 208080932 Local Costs
    Netherlands (English) +44 2033189998 Local Costs
    Belgium (Dutch) +32 28085427  Local Costs
    Belgium (English) +44 2033189998 Local Costs
    Belgium (German) +49 3088789298 Local Costs
    Belgium (French) +32 28085427  Local Costs
    Germany (German) +49 3088789298 Local Costs
    Germany (English) +44 2033189998 Local Costs
    Spain (Spanish) +34 911239281 Local Costs
    Spain (English) +44 2033189998 Local Costs
    France (English) +44 2033189998 Local Costs
    Italy (Italian) +39 0240042016 Local Costs
    Italy (English) +44 2033189998 Local Costs
    Hungary (Hungarian) +36 14088902 Local Costs
    Hungary (English) +44 2033189998 Local Costs
    Poland (English) +44 2033189998 Local Costs
    Portuguese (English) +44 2033189998 Local Costs
    Sweden (Swedish) +46 840309985 Local Costs
    Sweden (English) +44 2033189998 Local Costs
    Denmark (Danisch) +45 69918565 Local Costs
    Denmark (English) +44 2033189998 Local Costs
    Finland (Finnish) +358 942415826 Local Costs
    Finland (English) +44 2033189998 Local Costs
    Norway (Norwegian) +47 21075033 Local Costs
    Norway (English) +44 2033189998 Local Costs
    UK (English +44 2033189998 Local Costs

    Helpdesk openings hours Monday ~ Friday:

    UK: 08.00 ~ 17.00h. All other mentioned countries (CET): 09.00 ~ 18.00h
    * Rates mentioned in this table do not include cell phone charges.